Right of Withdrawal
Consumer’s right of withdrawal
If the Buyer is a consumer, they are entitled to a right of withdrawal.
Cancellation policy:
You have the right to withdraw from this contract within fourteen days without providing grounds. The cancellation period is fourteen days from the day on which you or a third party you designate (other than the carrier) takes possession of the last partial shipment or the last piece.
To exercise your right of withdrawal, you must inform us
TECTAL GmbH
Hainbuchstraße 26
4431 Haidershofen
Austria
office@tectal.at
using a clear declaration of your intention to cancel this contract (e.g. with a letter sent by post, or e-mail). You can use the provided sample cancellation form, but this is not mandatory. To comply with the cancellation period, it is sufficient if you send the notification about your intent to exercise your right of withdrawal before the cancellation period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all the payments we have received from you, including the delivery costs (except additional costs incurred because you chose another type of delivery than the most economical option we offered) immediately, but at the latest within fourteen days from the day on which we received your notification about your cancellation of this contract. For this refund, we will use the same method of payment that you used for the original transaction, unless something else has been expressly agreed with you; in no case you will be charged fees for this repayment.
We may refuse repayment until we have received the goods back.
You shall return or hand the goods over to us as soon as possible - within fourteen days in any case - starting from the day on which you notify us of the cancellation of this contract. This deadline is met, if you send us the goods before it expires. You shall bear the direct costs for returning the goods.
If the goods lose value, you shall be responsible only if this occurred because you handled them in a way that was unnecessary to inspect their quality, characteristics and functionality.